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Act as point of contact for escalation, handling IT escalation mailbox.

Provide first level support to XenApp citrix server by applicationĮnumeration, server performance issues and user sessions instability and.

Provide related access to applications in citrix through delivery groups.Managed related request to applications, Network Wi-fi and file shares.

Assist in the installation of requested software, program and drivers as well as.

Documented standard operating procedure that will guide users to indecently.

Standard operating procedure and electronic user guides. Softwares, hardware and administrative computing systems modules through

Provide guidance and assistance for using all organization systems and.

Responsible in working continuously on tasks until completion or properly.

Provide phone, mailbox and remote desktop support as part of the IT Service Desk duties to ensure all service request and issues are responded to in timely and.

Management software (BMC Remedy), ensuring recording and categorizing all calls and follow-up all service requests to provide an efficient and quality customer Managed the daily operations of IT Service Desk using IT service desk